Emi’s Cupcakes began in 2011 and started from my love of baking , making people
happy and putting a smile on their faces.
We specialize in custom cakes for all occasions, cupcakes, cookies, cake pops,
decorated cookies, baptisms , weddings, corporate events.
Frequently Asked Questions
Here you may find the most frequent asked questions.
In case you have extra questions, please don’t hesitate to contact us.
Cakes Care & Handling
When picking up your cake hold the box from the bottom only (unless it is in our cake bag) and keep it level at all times.
Transport your cake in an air-conditioned (hot months of the year) vehicle.
Emi's Cupcakes does not take responsibility for any damage incurred to your cake etc for wrongly transported or stored cakes.
Delivery
If you wish to have your order delivered delivery costs are calculated at check out.
We can deliver Monday thru Friday from 9 am to 8 pm and Saturday from 9 am to 6 pm. Please allow 1 hour earlier or later than your specified delivery time.
Our drivers are experienced in the transportation of cakes and other delicate food items using extreme care and air conditioning
All orders are shipped once full payment is received either in store with cash or debit/credit cards.
Useful Information
Orders must be made 4 - 7 days prior depending on each cake's labour intensity
Νωριτερα για επειγουσες παραγγελιας καλεστε στο 2111824230 and we will try and accommodate you if possible.
All our cakes are made from scratch with delicious fluffy sponge layers and creamy frosting
Fondant decorations are edible but we advise not too as many may contain non-edible parts such as support pieces.
Serving portions are an estimate depending on how you slice them.
Our cakes may be stored in the fridge but should be served at room temperature.
Store any leftover cake in the fridge in airtight container
For further questions please call our store at 2111824230
ENJOY!
Refund/Exchange Policy
We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, please notify us immediately (within 24 hours of pick-up) of your concern and return your dessert to us. We will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as in-store credit.
Order Cancellation Policy
We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email prior to 2:00 pm, 3 business days before your event. All changes must be handled directly with a a manager and confirmed by one of the owners. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to our discretion, to change or otherwise offer any other options to the customer. Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded.
Changes to this Statement
Please note that this Policy and the price list may be subject to modifications and change without notice.
Disclaimer
Emi’s Cupcakes reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission)
